Terms of Service

1. The service

Shopika WiFi is a public internet access service provided by Shopika Enterprise Ltd ("Shopika", "we") at hotspots run by Shopika or by our agents. You buy a package that gives internet access for a set time and/or amount of data, at the speed shown before you pay.

2. Buying a package

Prices are shown in Kenya Shillings before you pay. You pay with M-Pesa. A package starts when it is activated, and ends when its time or data runs out, whichever comes first. Unused time or data cannot be carried over, exchanged for cash or moved to someone else, unless the package says otherwise.

Some packages have a fair use limit: after the amount of data shown, the speed is reduced until the package ends. This is shown on the package before you pay.

3. Devices

Each package can be used on the number of devices shown. You can change devices from your account a limited number of times per day.

4. Vouchers, promotions and free WiFi

Vouchers and promo codes are used under the conditions given with them and may expire. Free WiFi is limited per person per day and requires a verified phone number.

5. Your responsibilities

You must follow our Acceptable Use Policy and Kenyan law. You are responsible for what is done with your package and your devices. Keep your M-Pesa PIN and one-time codes private; Shopika will never ask for them.

6. Service quality

We work to keep the service fast and available, but internet speed depends on the number of users, the internet line at the hotspot, your device and the distance from the access point. Service may be interrupted for maintenance, power cuts or faults outside our control.

7. Refunds

If you paid and did not receive the package, contact support with your M-Pesa confirmation. We review every case and, where the fault is ours, we activate the package or refund you. Packages that were used are not refunded.

8. Suspension

We may suspend or end access, without refund, where these terms or the Acceptable Use Policy are broken, where there is fraud, or where the law requires it.

9. Liability

To the extent allowed by law, Shopika is not liable for indirect losses, lost data or lost business arising from use of the service. Nothing in these terms limits your rights under the Consumer Protection Act, 2012.

10. Changes and contact

We may update these terms. When we do, we will ask you to accept the new version before your next purchase. Questions: support@shopika.com, +254 712 095 031. These terms are governed by the laws of Kenya.